Living Process
Living Process
What does "living process" mean to you?
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Why employees resist BPM

Why employees resist BPM | Living Process | Scoop.it

Rejections to BPM should not be considered as resistance, but instead we need to take a closer look at why employees reject new applications.

Living Process's insight:

Living Process: involve the users. In the beginning, middle and end.

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ELECTRIC UTILITIES: New class of utility executive puts focus on customer - Environment & Energy Publishing

ELECTRIC UTILITIES: New class of utility executive puts focus on customer

Living Process's insight:

The value of integrating customer experience with internal process: "Winn said the idea stemmed from her and other SDG&E staffers' experience as consumers -- a perspective that she said is key in the development of new initiatives." This article says nothing specifically about BPM, yet it's all in there...

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Mobile Transformation - Improving and optimizing business processes

Do you already embrace enterprise mobility? We dive into the question how mobility can help your organization improve and optimize its business processes.

Living Process's insight:

This presentation by Olivier Lefevre at Mobile Business Congress neatly ties together the case for mobile apps and the need for good (Living) Processes behind them.

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Jean-Marie Grange's curator insight, June 17, 2014 4:39 PM

More efficient processes will have to use mobile, that is a sure thing!

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Your Employer Brand Owns The Candidate Experience - Forbes

Your Employer Brand Owns The Candidate Experience - Forbes | Living Process | Scoop.it
Your Employer Brand Owns The Candidate Experience Forbes A lot of this is the fault of a poor connection between managers and line-of-business employees and it inevitably trickles into a broken recruitment and communication process with potential...
Living Process's insight:

What's so interesting about the perspective in this article is the emphasis on the concept of what Living Process calls "the customer journey" - as experienced by a job candidate.

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Client Lifecycle Management for Transaction Banking - Finextra

Client Lifecycle Management for Transaction Banking - Finextra | Living Process | Scoop.it

Technology is a key enabler for an effective client lifecycle management program. FSIs were an early adopter of business process management (BPM) technologies.

Living Process's insight:

"[Financial Services Institutions] are struggling to keep up with dramatic changes in the way employees and customers interact. These changes are a result of four evolving trends: Cloud, Mobile, Social and Apps." Again, Living Process to accommodate customer-centricity.

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BPM Trends 2014 - a summary | Metasonic

BPM Trends 2014 - a summary | Metasonic | Living Process | Scoop.it

by Software-Initiative Deutschland e.V. (SID) in collaboration with Metasonic AG

Living Process's insight:

"Motivating employees is essential for a company's success...if the prevailing [process] structures are too rigid, business people may not be able to contribute their specialist knowledge and expertise." Employee engagement with the process and ability to make substantive contributions to process change is an important aspect of Living Processes

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Clay Richardson's Blog

Clay Richardson's Blog | Living Process | Scoop.it
Over the last 12 years, I've seen – and helped drive – a lot of change in the BPM market.  First, I watched BPM move from a heavy focus on integration to a greater focus on collaboration and social interaction.  And then, BPM expanded from highly structured and ‘autom
Living Process's insight:

To better understand the future, it helps to understand the past.

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To the back office and beyond: New frontiers for BPM (Transcript)

To the back office and beyond: New frontiers for BPM (Transcript) | Living Process | Scoop.it

"Business Process Management used to be one of the domains of the back office as it helps companies speed up processes like order processing..."


Via Martina Simon
Living Process's insight:

Perspective from E. Scott Menter: "You can even go one step further then this and go directly to your customers and embracing them within your business processes. In a sense you have wrapped your arms around the customer, around the sales person, around the support people and around the back office all through this one solution."

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CIOs Need To Prepare For Cultural And Organizational Transformation

CIOs Need To Prepare For Cultural And Organizational Transformation | Living Process | Scoop.it

Macro trends in technology and shifting customer behavior are giving rise to the connected business -- which is not defined by technology but is rather a new style of doing business.

Living Process's insight:

"CIOs will be responsible for introducing technology solutions that help break down silos, boost cross-team collaboration, drive the end-to-end customer experience, and engage more deeply with customers." BPM methodology & technology likely to play an increasing role?

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Living process - empowering end users | Bonitasoft | Open Source Workflow & BPM software

Living process - empowering end users | Bonitasoft | Open Source Workflow & BPM software | Living Process | Scoop.it

"What have I learned from 5 years of deploying business process management projects?"

Living Process's insight:

Some thoughts about Living Process, from Bonitasoft consultant Olivier Delcroix

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Intuition of Things – The future of BPM in the Digital Economy | EPM ...

Intuition of Things – The future of BPM in the Digital Economy | EPM ... | Living Process | Scoop.it

"for most mature organisations, the overall business process for key organizational functions is well defined and is so standardized that it ceases to become a competitive advantage...the ability to reflect customer centricity in the business process requires the business process to be more intuitive than prescriptive and the intuition needs to be driven by a process of collaboration rather than definition."

Living Process's insight:

by Maloy Patnaik on the EPM Channel. Why Living Process must be intuitive and flexible. An interesting perspective on the digital future.

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Too much effort? How to boost revenue through improved customer engagement

Too much effort? How to boost revenue through improved customer engagement | Living Process | Scoop.it

Better processes, more successful resolutions.

Living Process's insight:

Living Process from a contact center POV:  "94% of UK households have a mobile phone, 80% have an internet connection and 75% have broadband...connected consumers also expect consistently high service, regardless of which channel they use and when they choose to interact – something contact centres need to consider when evaluating their customer effort and multichannel strategies." via Richard Farrell, CTO, @Netcall

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Mobility triggering the next wave of transformation in banking and insurance | InformationWeek India

Mobility triggering the next wave of transformation in banking and insurance | InformationWeek India | Living Process | Scoop.it

Information in the financial world has never been so dynamic and fluid in nature as it is today...

Living Process's insight:

Some thoughts about process and the future of the financial sector: "Mobility offers a flexible platform for banks and insurers to optimize critical processes across the value chain."


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Mapping the changing face of BPM

Mapping the changing face of BPM | Living Process | Scoop.it
Anyone who’s been following me and this blog for some time will have seen me rail against those who say “BPM is dead”.
Living Process's insight:

via @neilwd : "Businesses are starting to realise that new modes of customer interaction have to be hooked up to administrative and operational processes – really driving customer experience means you have to be able to create platforms that enable people to coordinate work and share knowledge." LivingProcess = one size does not fill all

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How to Test the Pulse of your Processes and See if they are Still Alive!

How to Test the Pulse of your Processes and See if they are Still Alive! | Living Process | Scoop.it
Many processes are like zombies. They wake up in the morning, brush their teeth, take the train ride to work and start working. For four hours they check their emails, put of fires and curse the work they do.
Living Process's insight:

Avoid the zombie process apocalypse! "Don’t let your processes wander around like zombies. Revive them by determining the highest value your customers are seeking from your business and execute on these priorities by motivating employees with best-in-class work practices."


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Living Process?

Living Process? | Living Process | Scoop.it

"Improved your process, is that all there is? You have uncovered a problem process. You have accurately documented the process and you have put in place some metrics that can be objectively measure..."

Living Process's insight:

"We refer to a ‘living’ document as a document that is constantly in a state of change.  Since processes are always changing for one reason or another, aren’t they really ‘living’ processes?"

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JP Fortin's comment, March 6, 2014 9:46 AM
In order to maintain a "Living Process" you need to "industrialize" your entire implementation framework from its immediate business needs to their realization.
JP Fortin's comment, March 6, 2014 9:48 AM
This means that the Business is in the driver seat, conducting the organization through the "modelization" of its activities for data objects, business processes, business rules, transformation, and metrics.
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Five Hills RPIWs detail needed progress - Moose Jaw Times-Herald

Five Hills RPIWs detail needed progress - Moose Jaw Times-Herald | Living Process | Scoop.it

Three Rapid Process Improvement Week (RPIW) reports were presented at the Moose Jaw Union Hospital (MJUH) Friday. © Nathan Liewicki.

Living Process's insight:

Process improvement initiatives in health care - once processes are documented and optimized for today, keeping them updated is the next challenge

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