Living Process
Living Process
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Dynamic BPM ― a Definition

Dynamic BPM ― a Definition | Living Process | Scoop.it
Dynamic business process management (dynamic BPM) is a solution which enables enterprises to react to ever-changing conditions of operation (both interior and/or exterior) and cater to the individual needs of their clients in a timely fashion (and...
Living Process's insight:

via @marekszelagowski @BPMLeader.  Dynamic BPM IS a Living Process!

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Mapping the changing face of BPM

Mapping the changing face of BPM | Living Process | Scoop.it
Anyone who’s been following me and this blog for some time will have seen me rail against those who say “BPM is dead”.
Living Process's insight:

via @neilwd : "Businesses are starting to realise that new modes of customer interaction have to be hooked up to administrative and operational processes – really driving customer experience means you have to be able to create platforms that enable people to coordinate work and share knowledge." LivingProcess = one size does not fill all

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Why Business Needs A Chief Simplicity Officer - Forbes

Why Business Needs A Chief Simplicity Officer - Forbes | Living Process | Scoop.it
Why Business Needs A Chief Simplicity Officer Forbes Being an alumnus of numerous Six Sigma and other cost-saving streamlining campaigns, my only criticism of such efforts is that the processes involved in these “process improvement” efforts...
Living Process's insight:

One of Lipman's key simplicity points, concerning process improvement: "my only criticism of such efforts is that the processes involved in these 'process improvement' efforts usually feel process-laden themselves." Room for improvement, there

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Talking Lean Startup with Eric Ries, and relating it to BPM

Talking Lean Startup with Eric Ries, and relating it to BPM | Living Process | Scoop.it
Well it was quite an honor to be invited to ask Eric Ries a few questions about Lean Startup on behalf of IBM's Entrepreneur Week (starting February 3rd, 2014!) One of the things I love about Lean ...
Living Process's insight:

"...it is not about jargon, it is about whatever works...Focus on the work, and get stuff done." Love hearing about process from this angle.

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Too much effort? How to boost revenue through improved customer engagement

Too much effort? How to boost revenue through improved customer engagement | Living Process | Scoop.it

Better processes, more successful resolutions.

Living Process's insight:

Living Process from a contact center POV:  "94% of UK households have a mobile phone, 80% have an internet connection and 75% have broadband...connected consumers also expect consistently high service, regardless of which channel they use and when they choose to interact – something contact centres need to consider when evaluating their customer effort and multichannel strategies." via Richard Farrell, CTO, @Netcall

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Let's learn about legal process mapping - Canadian Lawyer Magazine

Let's learn about legal process mapping - Canadian Lawyer Magazine | Living Process | Scoop.it
Let's learn about legal process mapping
Canadian Lawyer Magazine
For this column, I spoke with a Canadian organization that works with law firms in the area of process mapping and optimization of legal, administrative, and business processes.
Living Process's insight:

Legal firms get customer-centric too.

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Process Change and Your People: Are You Striking the Right Balance? - Firmology

Process Change and Your People: Are You Striking the Right Balance? - Firmology | Living Process | Scoop.it

Firmology Process Change and Your People: Are You Striking the Right Balance?

Living Process's insight:

Success for process improvement initatives, like any other change, depends on the buy-in of people where the rubber meets the road. And not just for millennials!

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